Information Technology

1. Enterprise Resource Planning(ERP)

     As a part of ongoing capacity building program, WBSEDCL has decided to implement Enterprise Resource

Planning in a number of functional areas across Headquarters and field offices located all over West

Bengal. Delivery and Installation of Infrastructure have been completed & Commissioning of same is almost in

completion stage.

     Financial Accounting, Material Management and Human Resource Module have already been implemented

in first phase in April , 2015 . In the second phase, Project System and Plant Maintenance module

has been implemented in November, 2015 and in the third phase, Pay Roll has been Go-live across WBSEDCL in

March 2016.

         Estimated project cost of Rs.137.8 Crore.

2. SMS Service

     SMS based network health monitoring system has been introduced for early restoration of faulty system.

Consumers are intimated their e-payment information in their mobiles if they register their mobile no. on the web

portal of WBSEDCL. Billing information are being sent to Consumers through SMS.

3. IVRS system

     Implementation of Centralised IVRS system is in progress at WBSEDCL Data Centre with the following facilities :-

• All agent of all ZCC are mapped centrally at DC

• Any call through any existing ZCC PRI line will land first in IVRS and on selecting a specific option, call will be diverted to most idle agent in any ZCC

• Mobile no Registration and information on Old docket status will be included with the existing IVRS Call Flow.

Already Kolkata has been migrated in the Centralised IVRS system . Other ZCC will be migrated shortly.

4. SCADA

     It is a Centrally sponsored scheme under R-APDRP Part-A where project cost of Rs.32.94 Cr has been

sanctioned by PFC for implementation of SCADA/DMS at 3 Nos. of town namely Kolkata U/A, Asansol U/A And

Siliguri where infrastructure of all the towns have been completed. LOA has already been placed on successful

bidder for implementation of SCADA/DMS project under R-APDRP and the process of implementation is in progress.

5. Smart Grid

     Smart Grid will be implemented as a pilot project in Siliguri Town for 5275 consumers under a single

feeder of Siliguri 33/11 kV S/S at an estimated cost of Rs. 8.10 Cr now under National Smart Grid Mission with

partial funding of MoP, Govt. of India. Power Grid Corporation of India Ltd. has been engaged as consultant of the

pilot project. Tender process has been completed and order has been placed. Under this project Advanced.

Metering Infrastructure will be implement using SMART Energy Meters. This will help in improving Billing

Efficiency, Peak Load Management, Energy Audit, Signaling for Load Control, Load Curtailment beyond sanctioned

limit & customer satisfaction.

    This project is scheduled to be completed by January 2017.

6. R-APDRP(Part-A)

     It is a Central sponsored scheme of Rs.176.12 Crore where project cost of Rs.164.37 Crore has been

sanctioned by PFC for development of IT initiatives in 61 towns (11 in Kolkata U/A) towards preparation of

baseline data for project area covering Consumer indexing, GIS mapping, Metering & Automatic data acquisition

of all Distribution Transformers and Feeders up to 11kV. The Project also includes adoption of IT applications for

meter reading, billing and collection, Energy accounting & auditing and establishment of IT enabled Consumer

services. Establishment of Data Centre at Kolkata and Disaster Recovery Centre at Berhampore have already been

completed. All the activities like: Meter Data Acquisition, GIS based network analysis, Web-Self Service & IT

implementation of Meter Reading-Billing-Collection under this project have been rolled out.

        Details of some of the ongoing activities under this project are provided below:

Online e-facilities

• Online application facility through web-portal for New Connection against domestic, commercial & industrial consumers (upto 50 KVA) and for all class above 50 KVA with e-payment facility.
• Online application for load enhancement facility (upto 6 KW) against domestic, commercial and industrial consumers.
• Online tracking of status against applications for new connection and load enhancement applied through online.
• Online payment facility of quotation amount against any mode of application for new connection and load enhancement upto applied load 50 KVA
• Registration of consumer id along with mobile No./e-mail id on WBSEDCL website for availing value added services such as billing & bill payment information through SMS, downloading of duplicate bills/online payment receipts, viewing of consumption/online payment history.
• Online complaint lodging for registered consumers at WBSEDCL website along with present status of that complaint and Docket closing information through SMS to all consumers.

E-payment solution

        E-payment through net-banking (with 51 Banks)/Debit-Credit card has already been introduced for

online payment of electricity bill by L&MV consumers. Mobile payment through Airtel Money /M-Pesa

(Vodafone) has also been introduced for payment of electricity bill by L&MV Consumers. Consumers can also

pay their bills without registration, just entering their consumer ID in the web portal of WBSEDCL through

Quick Pay Option.

MDAS

• Billing for 4500 HT consumers using Modems and data fetched through MDAS

• Total 12600 modems installed at DTR location and data fetched to integrate with MDAS

• 124 substation meter data integrated with MDAS fetched automatically over GPRS

• 495 substation meter data which are not fetched through AMR has been integrated with MDAS taking manual reading engaging vendor

• Except AMR, meter reading of 16600 DTR meters which are not defective,taken manually engaging vendor and integrated with MDAS.

  GIS

  • GIS mapping of 11kV HT network, LT network and Consumer indexing in 71 Towns under R-APDRP project completed. Which is being updated on regular basis.

  7. R-APDRP like IT System Development in balance areas

          The basic theme of the project is to provide similar IT applications systems as covered under the scope

  of R-APDRP over balance areas(not covered under R-APDRP) throughout the State. Roll Out of SAP-ISU based

  Metering, Billing and Collection Module has been completed in all the CCCs which are not covered under R-APDRP.

          The Centralized Billing Solution has been implemented across WBSEDCL in each and every Customer Care centre.

  • Automatic meter Reading for all HT consumer in the non RAPDRP area is in progress. Mapping of HT

    network under non-R-APDRP area is under process.

  Estimated project cost is Rs.272 Crore.

  8.SPOT Bill

  •Total number of CCCs covered	501(All)
  •Total number of consumer covered	1.65 Crore approx.
  •Type of Consumer category covered	Domestic, Commercial, Industrial (Partial) & Agricultural(Partial) consumers.
  •Spot bill done by	HHE (Hand Held Equipment)

  
  

  	R-APDRP (Part-A) (Central Govt. Scheme)	Balance Area of WBSEDCL not covered under R-APDRP	ERP
  Coverage	62 Towns	350 nos. of CCC	970 Locations
  Funding	Govt. of India	WBSEDCL Internal Resources
  Data Center	Rajarhat
  Data Center	Berhampur

  At Rajarhat, Data Recovery Centre for North East States of the Country will be established.

  WBSEDCL has been entrusted to implement R APDRP scheme for Sikkim also.

  SCADA will be implemented in 3 towns under R-APDRP Part-A.