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Online Payment Quick Tips:
Auto-generated transaction/payment receipt would be sent to your valid mobile number and e-mail id.
If payable amount is debited/charged from your bank account/card but somehow you do not receive the transaction/payment receipt then
you can do any of the following:
You can download the receipt from our website within 4(four) working days subject to receive payment confirmation from
your bank/card issuing authority through the concerned payment gateway to WBSEDCL.
Before re-try, Please wait for atleast 4(four) working days as stated above.
If you want to re-try to make payment against the same bill to avoid consequences due to uncertainty of payment confirmation from
your bank/card issuing authority to WBSEDCL or you do not able to download last concerned receipt after 4(four) working days then
you have to take up the matter with the respective bank/card issuing authority for refund of the previous unsuccessful transaction.
WBSEDCL will not be responsive for such of refund.
In case of double payment, confirmed by your bank/card issuing authority in due time, excess payment amount (if any) or such extra
payment will be adjusted in the other unpaid bills/immediate subsequent bill(s).
In case of any problem, you can report us to crmcell@wbsedcl.in