Enterprise Resource Planning(ERP)

        As a part of ongoing capacity building program, WBSEDCL has decided to implement Enterprise Resource Planning in a number of functional areas across Headquarters and field offices located all over West Bengal. Delivery and Installation of Infrastructure have been completed & Commissioning of same is almost in completion stage.

         Financial Accounting, Material Management and Human Resource Module have already been implemented in first phase in April , 2015 . In the second phase, Project System and Plant Maintenance module has been implemented in November, 2015 and in the third phase, Pay Roll has been Go-live across WBSEDCL inMarch 2016.

     Estimated project cost of Rs.137.8 Crore.

SMS Service

     SMS alerts/notifications to consumers/intending consumers (having mobile No. registered with WBSEDCL) on:

• E- Payment for energy bill & quotation amount for new connection/load enhancement
• New registration (one Time Password is sent to consumer to complete the registration)
• Password Recovery
• Generation of energy bills

SMS based network health monitoring system has also been introduced for early restoration of faulty system.

IVRS system

     Centralised IVRS system has been Implemented at WBSEDCL Data Centre with the following facilities:-

• All agents of five Zonal Call Centers (ZCC ) are mapped centrally at Data Center (DC), New Town
• Any call through any existing ZCC PRI line will land first in IVRS and on selecting a specific option then call will be diverted to most idle agent in any ZCC
• Mobile no Registration and information on Old docket status is included with the existing IVRS Call Flow.

SCADA

     It is a Centrally sponsored scheme under R-APDRP Part-A where project cost of Rs.32.94 Cr has been sanctioned by PFC for implementation of SCADA/DMS at 3 Nos. of town namely Kolkata U/A, Asansol U/A And Siliguri where infrastructure of all the towns have been completed. LOA has already been placed on successful bidder for implementation of SCADA/DMS project under R-APDRP and the process of implementation is in progress.

Smart Grid

     Smart Grid will be implemented as a pilot project in Siliguri Town for 5275 consumers under a single feeder of Siliguri 33/11 kV S/S at an estimated cost of Rs. 8.10 Cr now under National Smart Grid Mission with partial funding of MoP, Govt. of India. Power Grid Corporation of India Ltd. has been engaged as consultant of the pilot project. Tender process has been completed and order has been placed. Under this project Advanced Metering Infrastructure will be implement using SMART Energy Meters. This will help in improving Billing Efficiency, Peak Load Management, Energy Audit, Signaling for Load Control, Load Curtailment beyond sanctioned limit & customer satisfaction.

    This project is scheduled to be completed by January 2017.

R-APDRP(Part-A)

     It is a Central sponsored scheme of Rs.176.12 Crore where project cost of Rs.164.37 Crore has been sanctioned by PFC for development of IT initiatives in 61 towns (11 in Kolkata U/A) towards preparation of baseline data for project area covering Consumer indexing, GIS mapping, Metering & Automatic data acquisition of all Distribution Transformers and Feeders up to 11kV. The Project also includes adoption of IT applications for meter reading, billing and collection, Energy accounting & auditing and establishment of IT enabled Consumer services. Establishment of Data Centre at Kolkata and Disaster Recovery Centre at Berhampore have already been completed. All the activities like: Meter Data Acquisition, GIS based network analysis, Web-Self Service & IT implementation of Meter Reading-Billing-Collection under this project have been rolled out.

Online e-facilities

• Online application facility through web-portal for New Connection against domestic, commercial & industrial consumers (upto 50 KVA) and for all class above 50 KVA with e-payment facility.


• Online application for load enhancement facility (upto 6 KW) against domestic, commercial and industrial consumers.


• Online tracking of status against applications for new connection and load enhancement applied through online.


• Online payment facility of quotation amount against any mode of application for new connection and load enhancement upto applied load 50 KVA


• Registration of consumer id along with mobile number/e-mail id on WBSEDCL website for availing value added services such as billing & bill payment information through SMS, downloading of duplicate bills/online payment receipts, viewing of consumption/online payment history.


• Online complaint lodging for registered consumers at WBSEDCL website along with present status of that complaint and Docket closing information through SMS to all consumers.


• Online registration for bill payment facility through ECS mode.


• Payment against energy bill and service connection charge for new connection using RTGS/NEFT for HT consumers

E-payment solution

        E-payment through net-banking (with 51 Banks)/Debit-Credit card has already been introduced for online payment of electricity bill by L&MV consumers. Mobile payment through Airtel Money /M-Pesa (Vodafone) has also been introduced for payment of electricity bill by L&MV Consumers. Consumers can also pay their bills without registration, just entering their consumer ID in the web portal of WBSEDCL through Quick Pay Option.

Mobile Apps

WBSEDCL has launched Mobile Apps “Vidyut Sahayogi” on 03.06.2016. Following are facilities available at the aforesaid app:

• Online for application for L&MV new connection with connection status
• Complaint Management
• Bill View & e-payment

Collection through e-Pradan System of Govt. of West Bengal

Integration with e-Pradan of IFMS (integrated Financial Management System) of West Bengal Govt. for payment against energy bill/quotation for new connection of Government establishment using RTGS.

MDAS

• Billing for 4500 HT consumers using Modems and data fetched through MDAS

• Total 12600 modems installed at DTR location and data fetched to integrate with MDAS

• 124 substation meter data integrated with MDAS fetched automatically over GPRS

• 495 substation meter data which are not fetched through AMR has been integrated with MDAS taking manual reading engaging vendor

• Except AMR, meter reading of 16600 DTR meters which are not defective,taken manually engaging vendor and integrated with MDAS.

GIS

• GIS mapping of 11kV HT network, LT network and Consumer indexing in 71 Towns under R-APDRP project completed. The GIS mapping and consumer indexing information is being updated on regular basis.

R-APDRP like IT System Development in balance areas

        The basic theme of the project is to provide similar IT applications systems as covered under the scope of R-APDRP over balance areas (not covered under R-APDRP) throughout the State. Roll out of SAP-ISU based Metering, Billing and Collection Module has been completed in all the CCCs which are not covered under R-APDRP.

        The Centralized Billing Solution has been implemented across WBSEDCL in each and every Customer Care centre. Automatic meter Reading for all HT consumer in the non RAPDRP area is in progress. Mapping of HT network under non-R-APDRP area is under process.

Estimated project cost is Rs.272 Crore.

SPOT Bill

•Total number of CCCs covered	501(All)
•Total number of consumer covered	1.65 Crore approx.
•Type of Consumer category covered	Domestic, Commercial, Industrial (Partial) & Agricultural(Partial) consumers.
•Spot bill done by	HHE (Hand Held Equipment)