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Grievance Redressal for Consumers

Contact Information of Regional Grievance Redressal Officers

Sl No. Name of the Region Name of RGRO Designation Address Telephone E-mail
1 Bidhannagar Regional Office T Chattopadhyay S.E.(Comm.) & RGRO Regional Office Bidhannagar,AA-26,Sector-I,Saltlake,Kolkata-700064 03323371490 c.m.bndc@gmail.com
A Sharma Asst. Manager(HR & A)  
2 24Pgs (N) Regional Office S. K. Mondal SE (E) Office of Regional Manager, 24Pgs(N) 1&2, B.T. Road,Chiria More,Barrackpore,24 Pgs(N) 9433415156 cm.24pndc@gmail.com
3 24Pgs (S) Regional Office Arindam Niyogi SE (Comm.) & RGRO Office of Regional Manager, 24Pgs(S) Administrative Building, Baruipur 33KV Sub-Station Complex, Padmapukur, Baruipur 2423-0493 cm.24psdc@gmail.com
4 Howrah Regional Office Sujay Kr Biswas D. E. (E) & RGRO Office of Regional Manager, 13, N.S.Road Howrah - 711101 26370499 howrah.region@gmail.com
5 Hooghly Regional Office Rajarshi Saha S. E. (Elect.) & RGRO Office of Circle Manager, Taldanga Super Market, P.O-Bura Shibtala, Chinsurah, Hoogly 2686-5487 cmhgdc@gmail.com
Swapan Kr Ghosh Asst. Manager(HR & A)
6 Burdwan Regional Office S Dutta D. E. (Elect.) & RGRO Office of Regional Manager, Burdwan, Moni Mart, G.T. Road, Dist.- Burdwan 0342-2662503
7 Birbhum Regional Office Abdul Salam Mian D. E. & RGRO Birbhum Regional Office, Suri Super Market Complex, 3rd Floor, Suri, Birbhum 03462-255383 rgrobirbhum@gmail.com
Sandip Majhi Asst. Manager(HR & A)
8 Nadia Regional Office Som Nath Roy D. E. (Elect.) & RGRO Regional Office, Nadia, Administrative Building, Bidhan Bhaban, Central Park, P.O- Kalyani, Dist.- Nadia. 9830526785 nadia.circle@gmail.com
T Sinha Asst. Manager (HR & A) and Secretary 3325808676
R. Roy Head Asst & Member 3325828428
9 Murshidabad Regional Office Sushanta Kr Ghosh D. E. (Comm.) & RGRO Office of Regional Manager, Station Road, Berhampur, Murshidabad 9153292893 mdc_wbsedcl@rediffmail.com
Asis Kr Biswas Asst. Manager(HR & A)
10 Malda Regional Office Afroj Ahmed D E (E) & RGRO Regional Office, Malda, Commercial Estate, Netaji Market, P.O- Rathbari, Dist.- Malda 9933987142 maldadistcircle_wbsedcl@rediffmail.com
11 Midnapur Regional Offic Joydeep Chakraborty S. E. (Elect.) & RGRO Regional Manager, Administrative Building,2nd Floor(Power house Complex)Bridge Town,Paschim Midnapur 3222275275 midnapurcircle@gmail.com
Madhusudan Rajak Manager (HR & A) and Secretary to RGRO 3222275655
12 Tamluk Regional Office G.C Jana D E (Comm) & RGRO Office of Circle Manager, Salgachhia, Near Administrative Building, Tamluk, Purba Midnapur 03228-269156
13 Bankura Regional Office Sk Jiaul Haque D E (Comm.) & RGRO Office of Circle Manager, Natunchati, Dist.-Bankura 03242-250271 bnk(d)circle@yahoo.com
14 Purulia Regional Office Paresh Nath Karmakar D. E. (Comm.) & RGRO Regional Office, Purulia, New Administrative Building (4th Floor) Zilla Parishad Bhaban, Purulia 9732055475 cm.prl.circle@gmail.com
15 Raiganj Regional Office Manu Chandra Barman D. E. (E) & RGRO Regional Office, Raiganj, Administrative Building (1st Floor), P.O- Raiganj, Dist.- Uttar Dinajpur, Pin- 733134 03523-252237 rmrrdcl@rediffmail.com
16 Darjeeling Regional Office Pranab Kr Pal DE (Elect) & RGRO Office of Regional Manager,Darjeeling, 2nd Mile Sevoke Road, P.O-Siliguri, Dist.- Darjeeling, Pin- 734001 0353-2542788 darjeelingcircle@yahoo.in
17 Jalpaiguri Regional Office Sri Rajeev D E (Comm.) & RGRO Regional Office, Jalpaiguri, Beguntary, P.O & Dist.- Jalpaiguri 03561-257840 cgrojal@yahoo.com
B.B. Banerjee Asst. Manager (HR & A) and Secretary to RGRO 03561-255945
18 Coach Behar (D) Division Bishnu Dutta Divisional Manager & RGRO Office of Divisional Manager, Coach Behar (D) Divn, Dist.- Coach Behar 9434053711 dmcbd.wbsedcl@gmail.com
19 Dakshin Dinajpur (D) Division Sujit Kr Saha Divisional Manager & RGRO Office of Divisional Manager, Matri Sadan, Balurghat 03522-255532 dd.wbsedcl@gmail.com


Contact Information of Principal Grievance Redressal Officers



Sl No. Name of the Region Name of RGRO Designation Address Telephone E-mail
1 Customer Relation Management Cell Debasis Gupta Chief Engineer Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91 033-23591329 crmcell@wbsedcl.in


Contact information of the Ombudsman, WBERC


Office of the Ombudsman, West Bengal Electricity Regulatory Commission,

(Appointed u/s 42(6) of the Electricity Act, 2003)
Bikalpa Shakti Bhavan (3rd floor)
J-1/10, EP & GP Block,
Sector-V, Salt Lake, Kolkata-700 091
(033) 2357 2415/2416, Fax No.(033) 2357 2415
 wbercombudsman20l2@gmail.com

Grievance Redressal for Consumers

Contact Information of Regional Grievance Redressal Officers


Sl No.
1
Name of the Region
Bidhannagar Regional Office
Name of RGRO
T. Chattopadhyay
Designation
S.E.(Comm.) & RGRO
Address
Regional Office Bidhannagar,AA-26,Sector-I,Saltlake,Kolkata-700064
Telephone
3323371490
E-mail
c.m.bndc@gmail.com
Sl No.
1
Name of the Region
Bidhannagar Regional Office
Name of RGRO
A. Sharma
Designation
Asst. Manager(HR & A)
Address
Regional Office Bidhannagar,AA-26,Sector-I,Saltlake,Kolkata-700064
Telephone
3323371490
E-mail
c.m.bndc@gmail.com
Sl No.
2
Name of the Region
24Pgs (N) Regional Office
Name of RGRO
S. K. Mondal
Designation
SE (E)
Address
Office of Regional Manager, 24Pgs(N) 1&2, B.T. Road,Chiria More,Barrackpore,24 Pgs(N)
Telephone
9433415156
E-mail
cm.24pndc@gmail.com
Sl No.
3
Name of the Region
24Pgs (S) Regional Office
Name of RGRO
Arindam Niyogi
Designation
SE (Comm.) & RGRO
Address
Office of Regional Manager, 24Pgs(S) Administrative Building, Baruipur 33KV Sub-Station Complex, Padmapukur, Baruipur
Telephone
2423-0493
E-mail
cm.24psdc@gmail.com
Sl No.
4
Name of the Region
Howrah Regional Office
Name of RGRO
Sujay Kr Biswas
Designation
D. E. (E) & RGRO
Address
Office of Regional Manager, 13, N.S.Road Howrah - 711101
Telephone
26370499
E-mail
howrah.region@gmail.com
Sl No.
5
Name of the Region
Hooghly Regional Office
Name of RGRO
Rajarshi Saha
Designation
S. E. (Elect.) & RGRO
Address
Office of Circle Manager, Taldanga Super Market, P.O-Bura Shibtala, Chinsurah, Hoogly
Telephone
2686-5487
E-mail
cmhgdc@gmail.com
Sl No.
5
Name of the Region
Hooghly Regional Office
Name of RGRO
Swapan Kr Ghosh
Designation
Asst. Manager(HR & A)
Address
Office of Circle Manager, Taldanga Super Market, P.O-Bura Shibtala, Chinsurah, Hoogly
Telephone
 
E-mail
cmhgdc@gmail.com
Sl No.
6
Name of the Region
Burdwan Regional Office
Name of RGRO
S. Dutta
Designation
D. E. (Elect.) & RGRO
Address
Office of Regional Manager, Burdwan, Moni Mart, G.T. Road, Dist.- Burdwan
Telephone
0342-2662503
E-mail
 
Sl No.
7
Name of the Region
Birbhum Regional Office
Name of RGRO
Abdul Salam Mian
Designation
D. E. & RGRO
Address
Birbhum Regional Office, Suri Super Market Complex, 3rd Floor, Suri, Birbhum
Telephone
03462-255383
E-mail
rgrobirbhum@gmail.com
Sl No.
7
Name of the Region
Birbhum Regional Office
Name of RGRO
Sandip Majhi
Designation
Asst. Manager(HR & A)
Address
Birbhum Regional Office, Suri Super Market Complex, 3rd Floor, Suri, Birbhum
Telephone
 
E-mail
 
Sl No.
8
Name of the Region
Nadia Regional Office
Name of RGRO
Som Nath Roy
Designation
D. E. (Elect.) & RGRO
Address
Regional Office, Nadia, Administrative Building, Bidhan Bhaban, Central Park, P.O- Kalyani, Dist.- Nadia.
Telephone
9830526785
E-mail
nadia.circle@gmail.com
Sl No.
8
Name of the Region
Nadia Regional Office
Name of RGRO
T. Sinha
Designation
Asst. Manager (HR & A) and Secretary
Address
Regional Office, Nadia, Administrative Building, Bidhan Bhaban, Central Park, P.O- Kalyani, Dist.- Nadia.
Telephone
3325808676
E-mail
nadia.circle@gmail.com
Sl No.
8
Name of the Region
Nadia Regional Office
Name of RGRO
R. Roy
Designation
Head Asst & Member
Address
Regional Office, Nadia, Administrative Building, Bidhan Bhaban, Central Park, P.O- Kalyani, Dist.- Nadia.
Telephone
3325828428
E-mail
nadia.circle@gmail.com
Sl No.
9
Name of the Region
Murshidabad Regional Office
Name of RGRO
Sushanta Kr Ghosh
Designation
D. E. (Comm.) & RGRO
Address
Office of Regional Manager, Station Road, Berhampur, Murshidabad
Telephone
9153292893
E-mail
mdc_wbsedcl@rediffmail.com
Sl No.
9
Name of the Region
Murshidabad Regional Office
Name of RGRO
Asis Kr Biswas
Designation
Asst. Manager(HR & A)
Address
Office of Regional Manager, Station Road, Berhampur, Murshidabad
Telephone
 
E-mail
mdc_wbsedcl@rediffmail.com
Sl No.
10
Name of the Region
Malda Regional Office
Name of RGRO
Afroj Ahmed
Designation
D E (E) & RGRO
Address
Regional Office, Malda, Commercial Estate, Netaji Market, P.O- Rathbari, Dist.- Malda
Telephone
9933987142
E-mail
maldadistcircle_wbsedcl@rediffmail.com
Sl No.
11
Name of the Region
Midnapur Regional Offic
Name of RGRO
Joydeep Chakraborty
Designation
S. E. (Elect.) & RGRO
Address
Regional Manager, Administrative Building,2nd Floor(Power house Complex)Bridge Town,Paschim Midnapur
Telephone
3222275275
E-mail
midnapurcircle@gmail.com
Sl No.
11
Name of the Region
Midnapur Regional Offic
Name of RGRO
Madhusudan Rajak
Designation
Manager (HR & A) and Secretary to RGRO
Address
Regional Manager, Administrative Building,2nd Floor(Power house Complex)Bridge Town,Paschim Midnapur
Telephone
3222275655
E-mail
midnapurcircle@gmail.com
Sl No.
12
Name of the Region
Tamluk Regional Office
Name of RGRO
G.C Jana
Designation
D E (Comm) & RGRO
Address
Office of Circle Manager, Salgachhia, Near Administrative Building, Tamluk, Purba Midnapur
Telephone
03228-269156
E-mail
 
Sl No.
13
Name of the Region
Bankura Regional Office
Name of RGRO
Sk Jiaul Haque
Designation
D E (Comm.) & RGRO
Address
Office of Circle Manager, Natunchati, Dist.-Bankura
Telephone
03242-250271
E-mail
bnk(d)circle@yahoo.com
Sl No.
14
Name of the Region
Purulia Regional Office
Name of RGRO
Paresh Nath Karmakar
Designation
D. E. (Comm.) & RGRO
Address
Regional Office, Purulia, New Administrative Building (4th Floor) Zilla Parishad Bhaban, Purulia
Telephone
9732055475
E-mail
cm.prl.circle@gmail.com
Sl No.
15
Name of the Region
Raiganj Regional Office
Name of RGRO
Manu Chandra Barman
Designation
D. E. (E) & RGRO
Address
Regional Office, Raiganj, Administrative Building (1st Floor), P.O- Raiganj, Dist.- Uttar Dinajpur, Pin- 733134
Telephone
03523-252237
E-mail
rmrrdcl@rediffmail.com
Sl No.
16
Name of the Region
Darjeeling Regional Office
Name of RGRO
Pranab Kr Pal
Designation
DE (Elect) & RGRO
Address
Office of Regional Manager,Darjeeling, 2nd Mile Sevoke Road, P.O-Siliguri, Dist.- Darjeeling, Pin- 734001
Telephone
0353-2542788
E-mail
darjeelingcircle@yahoo.in
Sl No.
17
Name of the Region
Jalpaiguri Regional Office
Name of RGRO
Sri Rajeev
Designation
D E (Comm.) & RGRO
Address
Regional Office, Jalpaiguri, Beguntary, P.O & Dist.- Jalpaiguri
Telephone
03561-257840
E-mail
cgrojal@yahoo.com
Sl No.
17
Name of the Region
Jalpaiguri Regional Office
Name of RGRO
B.B. Banerjee
Designation
Asst. Manager (HR & A) and Secretary to RGRO
Address
Regional Office, Jalpaiguri, Beguntary, P.O & Dist.- Jalpaiguri
Telephone
03561-255945
E-mail
cgrojal@yahoo.com
Sl No.
18
Name of the Region
Coach Behar (D) Division
Name of RGRO
Bishnu Dutta
Designation
Divisional Manager & RGRO
Address
Office of Divisional Manager, Coach Behar (D) Divn, Dist.- Coach Behar
Telephone
9434053711
E-mail
dmcbd.wbsedcl@gmail.com
Sl No.
19
Name of the Region
Dakshin Dinajpur (D) Division
Name of RGRO
Sujit Kr Saha
Designation
Divisional Manager & RGRO
Address
Office of Divisional Manager, Matri Sadan, Balurghat
Telephone
03522-255532
E-mail
dd.wbsedcl@gmail.com


Contact Information of Regional Grievance Redressal Officers



Sl No.
1
Name of the Region
Customer Relation Management Cell
Name of RGRO
Debasis Gupta
Designation
Chief Engineer
Address
Bidyut Bhawan, Gr Floor, Block-A, Karunamayee, Saltlake, Kolkata-91
Telephone
033-23591329
E-mail
crmcell@wbsedcl.in